FAQ

HOW CAN I CARE FOR MY JEWELRY?

When not being worn over an extended amount of time, silver will tarnish as it is exposed to air, but the tarnish can easily be removed by using a jewelry polishing cloth. It is best not to expose your silver jewelry to harsh chemicals or minerals - as it may cause discoloration that requires a deeper polish to remove.

WHAT ARE SHIPPING TIMES AND COSTS?

We ship via USPS (United States Postal Service) for all of our orders. Shipment times and prices will depend on the method of shipping you choose at checkout.

DO YOU SHIP INTERNATIONALLY?

We are generally able to ship to most countries as long as your country allows the import of precious metal jewelry such as silver.

International customers are subject to additional customs fees depending on the country you reside in. It will be the customers' responsibility to pay for the customs duties fees and any other fees associated with importing the item into your country. Customs fees differ depending on the country and unfortunately we do not know what they may be for your country. Please consult with your country's customs department for more information.

CAN I EXCHANGE OR RETURN MY ITEM?

Due to the handmade made-to-order, or custom nature of our jewelry, we do not accept any exchanges or returns aside from issues with the jewelry upon arrival*.

For rings, please make sure your ring size is correct by getting your ring sized at your local jeweler. For assistance with obtaining your ring size, please contact us at info@openedjesus.com.

*In the event that our jewelry is damaged or defective upon arrival, please contact us immediately for us to assist you in your return or exchange.

For non-jewelry items, returns or exchanges are allowed on an item by item basis. If item is defective we are happy to assist in your return/exchange. Customers will be responsible for any return shipping costs for reasons unrelated to damaged/defective goods. Please email us at info@openedjesus.com for any assistance with non-jewelry related returns/exchanges.

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