FAQ

When not being worn over an extended amount of time, silver will tarnish as it is exposed to air, but the tarnish can easily be removed by using a jewelry polishing cloth. It is best not to expose your silver jewelry to harsh chemicals or minerals - as it may cause discoloration that requires a deeper polish to remove.

We ship via USPS (United States Postal Service) for all of our orders. Shipment times and prices will depend on the method of shipping you choose at checkout.

We are generally able to ship to most countries as long as your country allows the import of precious metal jewelry such as silver.

For UK & International Orders Orders shipped outside the US may be subject to import taxes, customs duties, and fees (including VAT) once they reach the destination country. These charges are the buyer’s responsibility and must be paid before your package can be delivered. We cannot mark orders as “gift” to avoid customs fees, and any orders returned due to unpaid VAT or duties will be refunded minus the original shipping cost.

Due to the handmade made-to-order, or custom nature of our jewelry, we do not accept any exchanges or returns aside from issues with the jewelry upon arrival*.

For rings, please make sure your ring size is correct by getting your ring sized at your local jeweler. For assistance with obtaining your ring size, please contact us at info@openedjesus.com.

*In the event that our jewelry is damaged or defective upon arrival, please contact us immediately for us to assist you in your return or exchange.

For non-jewelry items, returns or exchanges are allowed on an item by item basis. If item is defective we are happy to assist in your return/exchange. Customers will be responsible for any return shipping costs for reasons unrelated to damaged/defective goods. Please email us at info@openedjesus.com for any assistance with non-jewelry related returns/exchanges.